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Transaction is still in PROCESS / PAID for more than 1 day?

What kind of transaction you made?
Anong transaction mo?

BANK TRANSACTION ORDER NUMBER STATUS:

What's your order number status now?

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ORDER NO. STATUS STILL IN PROCESS
for more than 1 day

REASON:

  1. No record on file

  2. Account not allowed for payment or transfer.

  3. Account status is closed, blocked, dormant, inactive

  4. Mismatched information

  5. Account Not Found

  6. Exceeds account amount limit

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CONTACT CUSTOMER SERVICE IN APP SUPPORT

Bago mag padala sa GCASH, always check
muna ang MONTHLY LIMIT

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STEP 1

Pindutin ang PROFILE icon

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STEP 2
Pindutin ang PROFILE LIMITS section

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STEP 3
Tignan ang MONTHLY INCOMING LIMIT at kung magkano nalang ang natitirang balance ang pwede mong ilagay sa isang buwan

NOTE:
Kapag puno na ang monthly limit mo, contact us

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Bago mag padala sa MAYA, always check
muna ang MONTHLY LIMIT

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STEPS

  1. Pumunta sa PROFILE 

  2. Pindutin ang ACCOUNT LIMITS

  3. Tignan kung ilan nalang ang natitirang balance ang pwede mong ilagay sa isang buwan

ANO ANG PINAGKA-IBA NG PAYMAYA AT MAYA BANK?

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PAYMAYA = WALLET

ACCOUNT NUMBER = PH PHONE NUMBER (11 DIGITS)

MAYA 3.png

MAYA BANK = SAVINGS ACCOUNT

ACCOUNT NUMBER = 12 TO 20 DIGITS

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REASON:

  1. Incomplete Recipient Name

  2. No Recipient ID

  3. Others

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CONTACT CUSTOMER SERVICE IN APP SUPPORT

ORDER NO. STATUS STILL IN PAID
for more than 1 day

CASH PICK UP ORDER NUMBER STATUS:

What's your order number status now?

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Kapag ang ORDER STATUS ay naka-PROCESS at meron nang CASH PICK UP CODE, pwede na itong makuha sa CASH PICK UP LOCATIONS​​

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ORDER STATUS: PROCESS

CASH PICK UP CODE: WDAA / WPAA + 8 DIGITS

= READY TO PICK UP

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ORDER STATUS: DONE

= SUCCESSFULLY CLAIMED

NOTE:
Cannot pick up at the branch? contact us

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Q : How can you check your transaction status? 
A : Click "ORDER LIST" on your Qpay app main page.

Q : What is the meaning of "NEW" in your status? 
A : It means your transaction order is NEW, and you haven't paid in Minimart.

Q : What is the meaning of "PAID" in your status? 
A : It means that your payment in Minimart is successful.

Q : What is the meaning of "PROCESS" in your status? 
A1: For bank account, it means your cash remit is on process of transferring to the beneficiary's bank account.
A2: For cash pick up, if the status is PROCESS and the CASH PICK UP CODE is available, it means your cash remit is ready for pick up and your receiver can already claim it.

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Q : What is the meaning of "DONE" in your status? 
A1: For bank account, that means your payment has already been transferred to the beneficiary's bank account .
A2: For cash pick up, that means the beneficiary have claimed your cash remit already .

Q : What is the meaning of "CANCEL" in your status? 
A: It means you didn't pay for your transaction & order has been cancelled.

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